Why Plus1CX
Can your team work from anywhere and still answer every customer?
Plus1CX hosts and manages 3CX for you. Your people take calls on a desk phone, in the browser or on the 3CX app for iPhone and Android, and every channel — phone, SMS, email, WhatsApp, Facebook Messenger and website chat — lands in the same queue with the same customer history.
- US local numbers and numbers in 55 countries, with inbound and outbound calls and two-way SMS
- Video meetings and screen sharing at no extra cost, straight from the 3CX app
- Website live chat, WhatsApp and SMS answered from the same window as calls
- Call recording, queues, IVR, wallboards and detailed call reports
- Add-ons built by Plus1CX: call-backs, AI analytics, helpdesk, CRM, auto dialer and API
What you get
What does Plus1CX add to a standard 3CX phone system?
Each product works on its own and connects to 3CX or to the phone system (PBX) you already run. Start with one; add the rest once you see the result.
Agent Desktop
One window for the agent: calls, email, web chat, SMS, WhatsApp and the customer card with full history.
AI call analytics
Every call becomes a transcript, a summary, a mood score and searchable keywords — no manual listening.
Helpdesk
Calls, emails, web chats and SMS become tickets with a status, a tag and an owner on a Kanban board.
Plus1CX CRM
Companies, contacts and deals with calling from the record, quotes, invoices and an AI summary before every call.
SMS / Messaging
Single, bulk and automated SMS, WhatsApp and RCS from one platform, with delivery reports and a REST API.
Virtual phone numbers
Local numbers in the US, Canada and 53 more countries, routed into 3CX, your SIP trunk or a cell phone.
AI agents
An AI agent answers calls, website chat and email around the clock and hands complex cases to a person with context.
All solutions
Missed-call call-backs, SMS after a missed call, NEXT Call, auto dialer, surveys, API and CRM integrations.
3CX everywhere
Which devices does the 3CX cloud phone system run on?
3CX runs in the browser (Chrome, Edge, Firefox), as a desktop app on Windows and Mac, on iPhone and Android, and on SIP desk phones from Yealink, Snom, Fanvil and Grandstream. Presence, chat, call transfer and click-to-call from a web page or your CRM work the same on every device.
- Web client and Chrome extension with click-to-call
- See a colleague’s presence and start a call or a chat
- Blind and attended call transfer, conference and call recording
- Your office extension on your cell phone — callers see the company number
Contact center
How does Plus1CX handle queues, missed calls and reporting?
Queues, ring groups and IVR menus are set up around your opening hours. A missed call is called back automatically or gets an SMS within seconds, and managers watch the wallboard in real time: waiting calls, answered calls, busy agents and call-backs.
- Queue calls with caller, callee, queue and waiting time
- Listen, whisper and barge in for coaching
- Automatic call-back and SMS after a missed call
- Reports by agent, queue and period; export to Excel or Power BI through the API
How we start
How does a Plus1CX rollout work?
One case first. We connect it to your 3CX or existing PBX, go live, measure and only then add the next piece.
You pick a solution
The most common question, the call you miss most often or the report you are missing.
We connect it
To your 3CX cloud instance or to the phone system (PBX) you already run. Nothing to replace.
We launch and tune it
Settings follow your process. Support by phone, email and ticket after go-live.
The rest follow
Once you see the result, add AI analytics, helpdesk, CRM or the auto dialer.
Proven platform
Why 3CX?
3CX is used by more than 600,000 companies in 190 countries. Plus1CX hosts it, keeps it updated and adds the pieces 3CX does not have out of the box.
FAQ
Plus1CX — frequently asked questions
What is Plus1CX?
Plus1CX is a provider of hosted 3CX phone systems and 3CX add-ons for US businesses: contact center, helpdesk, AI call analytics, SMS messaging, virtual phone numbers, AI agents and Plus1CX CRM. It is the US brand of the team behind 3CX Cloud LT in Europe.
Do I have to replace my current phone system?
No. Plus1CX products connect to 3CX and to other phone systems (PBX). You can keep your numbers and migrate in stages, or run Plus1CX add-ons next to the system you already have.
Can I get a US phone number?
Yes. Plus1CX provides local numbers in the United States and Canada (+1) and in 53 other countries, with inbound and outbound calls and two-way SMS. Existing numbers can be ported.
Which channels can my team answer from one window?
Phone calls, SMS, email, website live chat, WhatsApp, Facebook Messenger and Viber. Every conversation stays in one customer history.
Is there a free trial?
Yes. 3CX can be tried free, and Plus1CX demonstrates its add-ons on your own scenario before you commit. Book a demo and tell us what you want to automate first.
How is pricing structured?
Hosting, numbers and add-ons are priced separately, so you pay only for what you use. Tell us your team size and channels and we will send a quote in US dollars.
See Plus1CX on your own scenario
Tell us which calls you miss, which channels you answer and which reports you lack. We will show how it looks in one window.
Book a demo
Tell us what you would like to automate — we will show how it would work in your case. Only the email address is required.