Inbound calls
Does your customer get an answer right away, or wait in a queue?
The AI voice agent for inbound calls answers within the first seconds — after hours, at weekends and during peak load. It works out the question in plain speech, with no “press one” menu.
- Answers around the clock — after hours, weekends and peaks
- Resolves typical questions itself and hands complex ones to an agent
- Passes the context when it hands over — the customer does not repeat themselves
- Works on your existing 3CX numbers and routing
Outbound calls
Who calls the customer when the team has no time?
The AI agent for outbound calls works to your scenario: reminders, call-backs and surveys at a pace from a few to hundreds of conversations at once — with no extra people.
- Reminders about orders, appointments and payment deadlines
- Automatic call-backs for missed calls
- Surveys and feedback collection after service
- Hand-over to a live agent when the customer asks for one
How many emails sit unanswered in your shared inbox?
The AI agent for email reads the message, sets the topic and the priority, answers autonomously on clearly defined topics and drafts a reply for a colleague to approve on the rest. Every email gets an owner.
- Reads the email and sets the topic and the priority
- Answers autonomously on clearly defined topics
- Drafts a reply for a colleague to approve
- Assigns an owner — nothing sits in a shared folder
Chat
Does the customer get the same answer on the website, WhatsApp and SMS?
The AI agent for written channels works on one logic everywhere. It understands a freely worded question, continues one conversation across channels without losing history, and takes the contact details when the customer wants a call back.
- Understands a freely worded question, not only buttons
- One conversation continues across website chat, WhatsApp and SMS
- Contracts, pricing exceptions and complaints go to a person at once
- Conversations arrive in Agent Desktop with the transcript
Scenarios
Which scenario should we start with?
The most common cases worth automating first.
After hours
The agent serves customers when the team is off.
Peak load
It takes the calls that would otherwise be missed.
First line
Answers typical questions and hands over complex ones.
Qualification
It establishes the need before connecting to sales.
Reminders
It calls or writes about orders and appointments.
Call-backs
It returns a missed call automatically.
Mail sorting
It assigns a topic and an owner.
Draft replies
It drafts the reply; a person only approves it.
How it starts
How does an AI agent rollout start?
With one scenario, not with your whole customer service logic.
Scenario
We pick one clear case — the most common question or the call that is missed most often.
Data
We collect the answers the agent will rely on: services, terms, opening hours.
Limit
We define when a conversation goes to a person. That is the most important decision.
Measurement
We launch, measure the result and only then add new scenarios.
FAQ
AI agents — frequently asked questions
What is an AI agent?
An AI agent is software that answers calls, replies to website chats and emails on its own based on the information you provide, and hands complex cases to a member of staff with the conversation context. Plus1CX offers four: for inbound calls, for outbound calls, for website chat and messaging, and for email.
Will an AI agent replace my staff?
No. It takes the repetitive questions and the out-of-hours calls, leaving the team for conversations that need judgement, empathy or selling.
Will it work with our telephony?
Yes. The agent connects to your numbers and call routing in 3CX — there is no need to build separate telephony.
How will the customer know they are talking to AI?
We recommend saying so openly in the first sentence. Customers accept an automated answer well when it is fast and useful, and disclosure keeps you on the right side of US consumer rules.
What do we need to prepare to start?
Answers to the most common questions, and the decision on when a conversation goes to a person. We handle the technical side.
Related solutions
We will show how this would work in your case
Tell us where you lose the most customers today — we will suggest what to automate first.
Book a demo
Tell us what you would like to automate — we will show how it would work in your case. Only the email address is required.