The problem
What happens to a missed call today?
In most teams a missed call sits in a log nobody watches. The customer calls a competitor, or calls again and waits in the queue a second time. Plus1CX shows only the calls that were missed and not yet returned, and returns them itself.
- You see only the calls that were missed and not yet returned
- Simple, intuitive queue management in real time
- Not a single inbound call is lost
How it works
How does the automatic call-back work?
A call is missed
The customer hangs up in the queue or calls outside opening hours.
It joins the call-back list
In the order you set: by time, by queue or by customer priority.
An agent becomes free
The system dials the customer and connects the agent — no manual dialing.
Busy? It retries
The call-back is repeated after the interval you set, and the result is reported.
Reports
How do you know it works?
A call-back statistics report shows how many missed calls were returned, how many are still waiting and how long it took. Managers see the share of missed calls fall week by week.
- Call-backs versus missed calls, by queue and by agent
- Time to call-back and number of retries
- Export to Excel or through the API to your BI tool
- Combine with an SMS after the missed call so the customer knows you will call
FAQ
Frequently asked questions
Does the call-back work with our existing phone system?
Yes. The solution connects to 3CX and to other phone systems (PBX). Nothing has to be replaced.
When is the customer called back?
As soon as an agent is free, within the hours you set. You can prioritize by queue or by customer.
What if the customer does not pick up?
The call-back is retried after the interval you define, a set number of times. Every attempt is logged.
Can the customer be told that we will call back?
Yes. Combine it with the automatic SMS after a missed call: the customer gets a text within seconds and the call-back follows.
Can an AI agent return the call instead?
Yes. The AI outbound agent can return the call, answer common questions and hand over to a person when needed.
Related solutions
Stop losing missed calls
Tell us how many calls you miss per day and how your queues work — we will show the call-back on your setup.
Request the solution
Tell us how many calls you miss and how your queues are organized. Only the email address is required.