Dialing modes
Which dialing modes are available?
Four modes for different teams and list qualities.
Power dialer
Dials numbers automatically, one at a time per agent, keeping a steady working pace. Useful for sales and customer service teams.
Predictive dialer
Predicts when an agent will finish a call and starts dialing the next number at that moment. Cuts waiting time between calls.
Progressive dialer
Dials the next number only once an agent becomes free, so no customer is left waiting on the line.
Preview dialer
Lets the agent read the customer record and prepare before dialing. Best for complex sales and service.
Compliance
How are do-not-call lists and consent handled?
The auto dialer never places calls to numbers on your do-not-call list: such contacts are filtered out before the call is even initiated. Calling windows are limited to the hours you set per time zone, and every attempt and outcome is logged.
- Do-not-call list checked before every dial
- Calling hours per campaign and per time zone
- Attempt limits and retry intervals
- Full log of attempts and outcomes for audits
CRM
How does the dialer work with the CRM?
The dialer integrates with Plus1CX CRM and with other CRM systems through the API. Every call, its outcome, notes and any change of customer status are updated in the CRM at once — no manual retyping, no duplicate records, no lost notes.
- Lists from the CRM, filters and views
- Outcomes, notes and status changes synced in real time
- Call recording linked to the customer record
- Campaign reports: contacts reached, conversions, agent productivity
Benefits
Why does an auto dialer matter to a business?
Increases productivity
Cuts manual work and gives agents more time for real conversations.
Improves the customer experience
Faster answers to customer enquiries and fewer dropped calls.
Optimizes cost
Reduces the headcount needed and helps use resources efficiently.
Supports growth
Makes it easier to scale sales and service teams.
FAQ
Auto dialer — frequently asked questions
Which dialing mode should we start with?
Progressive for service teams and small lists, predictive for large campaigns with experienced agents, preview for complex B2B sales. We help you pick during the demo.
Does the auto dialer work with 3CX?
Yes. It connects to your 3CX cloud instance or on-premise 3CX, and to other PBX systems.
Can we load lists from Excel?
Yes. Lists are imported from Excel or CSV or taken from the CRM through the API.
How does it handle US calling rules?
Do-not-call numbers are filtered before dialing, calling hours are limited per time zone and every attempt is logged. Consent for your lists remains your responsibility; the system is configured to support TCPA-compliant campaigns.
Can the customer confirm before an agent joins?
Yes. See NEXT Call: the agent is connected only when the customer presses 1.
Related solutions
Try the auto dialer free
Tell us your list size, goal and team — we will set up one campaign.
Request the auto dialer
Tell us your list size, campaign goal and how agents work today. Only the email address is required.