Solutions
What can Plus1CX add to your phone system?
Press “Learn more” on the one that hurts most today — we reply with what can actually be done in your case.
Automatic call-back after a missed call
The system calls the customer back in the order you set, as soon as an agent is free — not when somebody remembers.
Automatic SMS after a missed call
The customer gets a text within seconds of the missed call and the team gets a note in the 3CX chat and queue.
NEXT Call — automatic agent connection
The system dials, the customer presses 1, and only then an agent joins. Agents talk only to interested customers.
Auto dialer
Power, predictive, progressive and preview dialing from a list, with do-not-call filtering and CRM sync.
Surveys, NPS and CSAT
An automatic call or SMS after service asks for a 0–9 rating; results roll up into NPS with a trend over time.
AI call analytics
Transcript, summary, mood and keywords from every call, attached to the ticket or the CRM record.
Helpdesk
Calls, email, web chat and SMS in one request list with statuses, tags, auto-replies and reports.
Agent Desktop
One working window: calls, email, chats, the customer card, working time and reports.
Plus1CX CRM
Customers, deals, calls and email in one system, with quotes, invoices and AI summaries.
API integration
Call control, SMS, the customer card on screen, recordings and history in your system over one REST API.
CRM and ERP integration
A universal connector passes call events, history and the recording into HubSpot, Salesforce, Dynamics and others.
AI agents
Voice, chat and email agents that answer first and hand over to a person with full context.
How we start
How is a solution launched?
You pick a solution
We start with a single case.
We connect it to the phone system
To your 3CX or your existing PBX.
We launch and fine-tune it
The rest follow once you see the result.
What is different
How do these solutions differ from standard 3CX features?
This is not a setting out of the box but an addition shaped around the way you work. It connects to the phone system already running, so there is nothing to replace.
Shaped around the process
The solution follows your order of work, not the other way round.
Works with the existing system
It connects to your PBX and 3CX — no need to replace anything.
Launched one at a time
We start with a single case and add the rest once you see the result.
Where the team already works
The solution runs in the phone system and in your systems, not in a separate window.
FAQ
Frequently asked questions
What are the Plus1CX solutions?
They are additions that connect to your phone system (PBX) and 3CX: call-back and SMS after a missed call, NEXT Call, auto dialer, surveys with NPS and CSAT, AI call analytics, Helpdesk, Agent Desktop, Plus1CX CRM, AI agents, API integration and CRM/ERP integration.
Does the existing phone system have to be replaced?
No. The solutions connect to what already runs — to your PBX and to 3CX.
Can only one solution be launched?
Yes. Each one works on its own: we start with a single case and add the rest once you see the result.
How do call events reach a CRM or ERP?
Through the API: every incoming and outgoing call is passed to your system the moment it happens, together with the recording and the history.
How is a solution ordered?
Book a demo and tell us which solution you need and how the process runs today — we reply with what can actually be done.
Let us go through your case
Tell us which solution you need and how the process runs today.
Request a solution
Tell us which solution you need and how the process runs today. Only the email address is required.